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In this podcast transcript, recorded for the QI Boxset Series 6, Helen Silver-MacMahon MSc (Dist) PSCHF Cert VNECC DipAVN(surg) Cert SAN RVN discusses the important role of a hot debrief with Pam Mosedale, QI Clinical Lead BVetMed MRCVS, Chair of Quality Improvement Advisory Board. This confidential, blame-free, team debrief framework can be led by any member of the team straight after an event to improve patient care and to deliver timely support to team members after difficult or distressing clinical cases and significant events.

In this podcast transcript, recorded for the QI Boxset Series 6, Pam Mosedale, QI Clinical Lead BVetMed MRCVS, Chair of Quality Improvement Advisory Board chats to Emma Cathcart, MRCVS and Veterinary Risk Analyst with VDS, about the importance of talking about and reporting when things don't go well in practice. Having a structure in place to enable teams to talk about when things don't go well helps to look at the factors leading to an event and provides support and learning opportunities, not only to avoid the same thing happening again but also to help prevent other avoidable errors.

Hayley Potter from Old Golf House Vet Group, part of the CVS Group of practices, introduced a ‘What Matters to You?’ initiative to improve workplace wellbeing with Joy in Work resources used to aid the change. The introduction of wellbeing meetings brought about several interventions to help boost morale and Net Promoter Score (NPS) score (Published June 2023).

This is a transcript of a discussion between Pam Mosedale, Angie Rayner and David Singleton about VetTeamAMR, a new initiative that will provide companion animal veterinary teams with knowledge, resources and tools to make positive changes in their antimicrobial prescribing.

Transcript for podcast with Pam Mosedale and John Innes about new research that used data from RCVS Knowledge’s Canine Cruciate Registry (CCR) to determine its findings.

The Domains of Quality Veterinary Healthcare by RCVS Knowledge. Adapted from: Institute of Medicine (IOM). Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy Press; 2001.

This case example by Bracken Veterinary Centre, part of the Active Vetcare Group owned by CVS, focuses on re-finding Joy in Work by carrying out a baseline survey to discover how the team felt about working at the practice. They introduced ‘What Matters to You?’ training and followed the Joy in Work framework. The team felt more engaged and felt they were being listened to and the Practice has a productive approach to addressing issues. (Published June 2023).