QI in action

Logo for QI Vets

 

Welcome to QI Vets! QI Vets is a fictional team, but based on true stories from UK practices, created by the Case Example Working Party to help you apply QI to real situations.

QI Vets has a small animal hospital, a large animal department, an emergency out-of-hours department and is also a training practice. As you can imagine it gets quite busy at times!

The team at QI Vets are passionate about the care they provide, and want to make sure they are doing the best for their patients, clients and colleagues. This doesn't mean they are perfect; mistakes can, and have, happened. Each time an event, or near miss, occurs, the team get together to discuss the incident and make any changes necessary to continuously improve as a whole. When this happens you can read their case example and see exactly how quality improvement benefits real situations.

Inpatient care

When a sick, stray kitten was found, the team worked together to treat his dehydration. However, the patient ended up suffering from fluid overload.

This case example shows how the team came together to find out how this error occurred, and they could do to prevent it from happening again [PDF 500KB] (Published July 2019).

You can also read the case in Vet Times.

RCVS Knowledge (2019) Significant Event Auditing: QI Vets: Fluid Overload. Veterinary Times, 49 (29)

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Pharmacy

Drawing of a vet and nurse looking over recordsAfter a busy morning of emergency surgery, the team notice that the stock and controlled drugs register do not match. This case example shows how the team came together to investigate the discrepancy, and what processes they put in place to prevent it from happening again [PDF 600KB] (Published November 2019).

You can also read the case in Vet Times.

RCVS Knowledge (2019) Significant event auditing part 2. Veterinary Times, 49 (44)

When on a visit to a well-known client and her horse, the team realise that a sedative has been administered instead of a local anaesthetic. This case example shows how the incident was examined, and what procedures were put in place to prevent the same thing happening to another patient [PDF 611KB] (Published April 2020).

You can also read the case in Vet Times.

RCVS Knowledge (2020) Significant event auditing part 3. Vet Times, 20 (16)

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Case Example Working Party

 

The RCVS Knowledge Case Example Working Party consists of Pam Mosedale, Laura Playforth and Angela Rayner.

 

Updated 7/8/2020