London Vet Show. Attract and retain: The power of happiness at work
Date: Friday 17th November 2023
Opening times: 15.55 - 16.45
Venue: ExCel London, Royal Victoria Dock, London, EX16 1XL
Details
In the face of mounting recruitment and retention challenges that our profession currently faces, there exists a select group of practices that seem immune to these obstacles. These remarkable practices, time and again, find themselves inundated with unsolicited CV's from exceptionally qualified candidates, eager to join their ranks.
So, what is their secret? How do they consistently capture the attention of top-quality professionals without even lifting a finger? The answer lies in their magnetic appeal, cultivated through strategic approaches that set them apart from the competition.
In this session, Helen Silver-MacMahon, RCVS Knowledge Quality Improvement Clinical Lead will be speaking alongside Aubrey Kumm, founder of Jobs.Vet, to explore what happiness is, and how happiness at work is the greatest competitive advantage for attracting and keeping the best people to drive your business forward.
Speakers
Helen Silver-MacMahon, Quality Improvement Clinical Lead - RCVS Knowledge
Helen qualified as an RVN in 2000 and has worked in both first opinion and referral hospitals. Since qualifying, she has gained certificates in ECC and Small Animal Nutrition and the Advanced Diploma in Veterinary Nursing (surgical).
In 2021, Helen completed a MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh and is currently undertaking a PhD at the University of Lincoln exploring the non-technical skills that veterinary nurses require when monitoring and maintaining anaesthesia. She is also collaborating with the University of Aberdeen to research Incivility in veterinary practice and working towards chartered ergonomist status.
Helen is an RCVS Knowledge Champion for her role in the sustained training and use of a surgical safety checklist within the small animal theatre at the former Animal Health Trust.
Helen is passionate about developing the veterinary profession's understanding of Human Factors as a powerful aid in improving patient safety, enhancing performance, and supporting the wellbeing of the veterinary team. She enjoys designing bespoke coaching, training and speaking on topics that advance the quality of care. She has written articles and co-authored several book chapters on both clinical and non-clinical aspects of practice.
Helen is Quality Improvement Clinical Lead within the RCVS Knowledge team, offering bespoke training to practices across the UK. If you would like to find out more about how to work with Helen, please email [email protected]