BVRA: Quality Improvement in a Veterinary Clinic – A role for the whole team
Date: Saturday 17th February 2024
Opening times: This webinar is available on demand
Venue: Online
Details
Introducing a brand new course in collaboration with the British Veterinary Receptionist Association (BVRA): "Quality Improvement in a Veterinary Clinic – A role for the whole team".
Quality Improvement activities in vet practice are not just for Veterinary nurses and Vets. It is really important that they involve the whole practice team, including the reception and admin teams, to get a holistic picture of events in practice.
This webinar will describe what Quality Improvement (QI) is and how it can be a useful activity for the whole practice team. QI tools to assist the team will be described and their use explained. Systems thinking will be discussed and how it can be applied to investigating and learning from errors using significant event audit and root cause analysis.
Learning outcomes
- Describe what Clinical Governance and Quality Improvement are in a veterinary practice
- Employ QI tools such as Protocols, Guidelines and Clinical Audit to improve outcomes and care in the practice
- Appreciate that the whole team can learn together from everything that happens in practice
- Understand how to deal with errors without blaming individuals
Speaker
Pam Mosedale BVetMed FRCVS
Pam qualified from the RVC in 1979 and worked in mixed practice for the first part of her career, then was a partner in a small animal hospital for 17 years.
Pam joins the RCVS Knowledge QIAB as the Chair of the Board, having had extensive involvement with the college. She was a Practice Standards Inspector from the beginning of the BSAVA practice standards scheme and continued with the RCVS, becoming Lead Assessor from April 2015 till October 2020. She welcomed the increased emphasis on quality improvement and clinical governance, clinical effectiveness and audit in the new scheme.
Pam is editor of the BSAVA Guide to the Use of Veterinary Medicines and an SQP assessor for AMTRA.
Pam first got involved in clinical governance when on BVHA council when she started to look into whether clinical audit could be applied to veterinary practices. She wrote the first article published in the UK on clinical audit in veterinary practices in 1999.
Pam has spoken at BSAVA Congress, BVNA congress, SPVS Congress, BEVA clinical audit workshops, CAW TP conference and on many RCVS webinars and CPD courses about clinical governance, clinical audit and Quality Improvement.
Pam is passionate about QI becoming part of the normal working day for veterinary teams and contributing to a just learning culture in practice.
Course format
This course is available online anytime on demand, takes one hour to complete and is free to BVRA members.