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QI to You Support Packages: Helping you improve patient care and outcomes

Do you want to improve the quality of care in your practice but don’t know where to start?  

Would you like someone to guide you through your improvement journey?  

Our friendly, practical and informative Quality Improvement (QI) to You support packages will give you the tools and skills to: 

  • Improve patient outcomes 
  • Increase efficiencies 
  • Improve team culture 

Our QI to You service gives you access to bespoke training from a veterinary QI professional.

The training: 

  • Is tailored to your team’s individual needs and challenges  
  • Uses real data and feedback from your practice team to make improvements  
  • Focuses on improving outcomes for your patients 
  • Develops your whole team on QI in practice. 

This service is flexible around you and your practice’s needs, offering one-on-one sessions, online webinars, or in-person visits.  

Our QI to You support packages also contribute towards your team's annual CPD requirements.  

How does it work?

We provide a range of support packages that can be tailored to your needs. All packages can be re-booked multiple times, and ongoing arrangements can be made for repeat bookings. Please ask for details if you are interested in this.

* This training is VAT exempt in 2024. However, in 2025, the VAT exemption may change in accordance with updated government requirements. 

To request more information and to start the conversation with us click here

Why should I book? 

Booking with one of our Quality Improvement Clinical Leads will provide you with expert guidance on how to: 

  • Measure, review and plan improvements in your practice. 
  • Review the effectiveness of your current processes. 
  • Encourage team collaboration and nurture the drive for improvement.  
  • Celebrate your team's strengths and view weaker areas as opportunities for improvement.
  • Kickstart a journey of continuous improvement or develop and fire up initiatives that are underway. 
  • Be confident in making improvements in the future with ongoing remote support.  
  • Support sessions are available on Tuesdays, but other dates can be arranged with notice. 

Support packages

All packages can be re-booked multiple times and ongoing arrangements can be made for repeat bookings. Please ask for details if you are interested in this.

Package 1

QI to You support calls - £70*  

This package offers remote QI support calls with our QI Clinical Lead, Lou Northway with one or two members of your team.  

It is designed for individuals who have a QI role in practice and would like some support and guidance in leading initiatives.  

This package includes:

  • Pre-session questionnaire for you to complete so that we can tailor the package to your specific practice requirements.  
  • One hour phone consultation.   
  • Personalised Quality Improvement plan created by Lou Northway, along with a detailed session summary and feedback.  

This QI to You support package is designed to take place on Tuesdays, but other days can be arranged if required.

* This training is VAT exempt in 2024. However, in 2025, the VAT exemption may change in accordance with updated government requirements. 

To request more information and to start the conversation with us click here

Packages 2 and 3

Package 2: Bespoke live Quality Improvement webinar for small teams (up to 5 people) - £280*

Package 3: Bespoke live Quality Improvement webinar for large teams (up to 5-15 people) - £700*

This package offers a bespoke Quality Improvement webinar for teams. These sessions are perfect for introducing your team to QI principles while focusing on what is important to your team in your practice.  

This package includes: 

  • A pre-session questionnaire for you to complete so that we can tailor the package to your specific practice requirements.    
  • A bespoke live webinar delivered to your team. This can be focused on key areas of practice such as post-op complications, pain scoring, the use of checklists, how to run significant event audit and meetings – or a combination of many areas.   
  • Remote access. Team members can join the live webinar from their devices in practice or from home, together or individually.  
  • Interactivity. This bespoke webinar is designed to be interactive and will last two hours. This can be held as one session, or split into two one-hour sessions to accommodate your team’s working days.  
  • A post-session summary including the bespoke elements from your session with feedback, comments and ideas to take forward.  

This QI to You support package is designed to take place on Tuesdays, but other days can be arranged if required.

 Webinars will not be recorded.  

* This training is VAT exempt in 2024. However, in 2025, the VAT exemption may change in accordance with updated government requirements. 

To request more information and to start the conversation with us click here

Package 4

QI in a Day event - Price on application*

This package offers a bespoke day-long event for your team. Multiple speakers will make up this event. Suitable for teams of over 15 people.

This package includes: 

  • A pre-visit questionnaire for you to complete so that we can tailor the package to your specific practice requirements.  
  • A bespoke, QI in a Day event for your team. 
  • Specialised speakers covering a comprehensive range of topics. 

This package can either be held in person, or online. 

* This training is VAT exempt in 2024. However, in 2025, the VAT exemption may change in accordance with updated government requirements. 

To request more information and to start the conversation with us click here

Compare packages

Offering Package 1 Package 2 Package 3 Package 4
Tailored content ✅ ✅ ✅ ✅
Pre-session questionnaires ✅ ✅ ✅ ✅
Phone consultation ✅ ❌ ❌ ✅
Bespoke live webinar ❌ ✅ ✅ ✅
Suitable for one-on-one ✅ ❌ ❌ ❌
Suitable for small teams ❌ ✅ ❌ ✅
Suitable for large teams ❌ ❌ ✅ ✅
Practice visit ❌ ❌ ❌ ✅
Post-session summary ✅ ✅ ✅ ✅
Interactive team session ❌ ❌ ❌ ✅
CPD certificate ✅ ✅ ✅ ✅

All packages can be re-booked multiple times and ongoing arrangements can be made for repeat bookings. Please ask for details if you are interested in this.

How to book

To request more information and to start the conversation with us click here

Further information

QI to You Support Packages will be run by Lou Northway RVN. Find out more about Lou here.  

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