Transcript- Conquering the caseload peak - how small changes can lead to great achievements.
21 December 2022
Transcript for Conquering the caseload peak - how small changes can lead to great achievements.
This session was recorded during the SPVS VMG Congress on the 13th May 2022.
In addition to traversing the terrain of chronic staffing resource shortages and withstanding the onslaught of the pandemic, the veterinary professions in the UK were then hit with a tidal wave of new pets. Caseload increases of 50% faced diminished and fatigued teams. Fortunately veterinary teams are problem-solvers and solution-finders. We innovate, we improve, we learn and we share. What we have learnt are new ways of working, born out of necessity, to address the caseload: staffing imbalance. In this session we discuss how system and process changes can significantly reduce the time it takes to perform our roles, how we can implement and measure these changes, making sure we can get to the other side of the caseload peak successfully.
Speaker:
Dr Laura Playforth BVM&S MSc Adv HCP (Open) MRCVS, Vice-Chair of QIAB
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