Document Library

Transcript for Conquering the caseload peak - how small changes can lead to great achievements.

This session was recorded during the SPVS VMG Congress on the 13th May 2022.

In addition to traversing the terrain of chronic staffing resource shortages and withstanding the onslaught of the pandemic, the veterinary professions in the UK were then hit with a tidal wave of new pets. Caseload increases of 50% faced diminished and fatigued teams. Fortunately veterinary teams are problem-solvers and solution-finders. We innovate, we improve, we learn and we share. What we have learnt are new ways of working, born out of necessity, to address the caseload: staffing imbalance. In this session we discuss how system and process changes can significantly reduce the time it takes to perform our roles, how we can implement and measure these changes, making sure we can get to the other side of the caseload peak successfully.

Speaker:
Dr Laura Playforth BVM&S MSc Adv HCP (Open) MRCVS, Vice-Chair of QIAB

In this award-winning case example, Eloise Collins, Head Veterinary Nurse at Beech House Veterinary Centre, uses a range of Quality Improvement tools, team meetings, and journal clubs to help improve patient care and to improve practice culture. Eloise helped to create psychological safety amongst the team through her open and honest approach. The application shows how an improvement culture involving the entire team creates positive change.

Samantha Butler-Davies Declaration of Interest

This is a transcript of a conversation between Amanda Boag and the 2022 Plowright Prize winner, Professor Herman Barkema.

Use this poster to display your National Audit for Small Animal Neutering results and compare them with your practice and the national benchmark. You can use this poster as a focal point for your Quality Improvement discussions. This poster is designed to be professionally printed, and laminated, on A2 paper.

To order your professionally printed and laminated A2 discussion guide, copy and paste the URL into your internet browser:

https://www.serviceprint.net/product/qi-discussion-guides/

Use this poster to display your Quality Improvement projects, plan further projects and track their progress. You can use this poster as a focal point for your Quality Improvement discussions. This poster is designed to be professionally printed, and laminated, on A2 paper.

To order your professionally printed and laminated A2 discussion guide, copy and paste the URL into your internet browser:

https://www.serviceprint.net/product/qi-discussion-guides/

Pam Mosedale speaks with Fergus Allerton about the Antibiotic Amnesty and learns how practice teams can get involved.