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In this Award-winning case example, Paragon Referrals adapted the Huddle Up for Safer Care (HUSH) Huddles concept to their own local practice dispensary processes, aiming to reduce medication errors in ward patients. This concept combines daily team huddles with measuring and celebrating improvements in patient safety by embedding key principles. These daily huddles to share information and learnings resulted in 10 error-free weeks in five months compared to 10 error-free weeks over the previous 12 months. Additionally, they saw a 10% reduction in total medication errors from August to December 2024 compared to the same period in 2023.

Declaration of interest frm Dr Sam Bescoby

Declaration of Interest from Sarah Sim

Declaration of interest from Sara Purdy

In this Knowledge Natter transcript, Lou Northway talks to Helen Garbett from Paragon Veterinary Referrals, Linnaeus, about how her team reduced errors in practice with ‘Huddle Up for Safer Care (HUSH) huddles'. The team were named Quality Improvement Champions in the 2025 Knowledge Awards.

This is a transcript of the podcast episode 'An Interview with Fiona Tomley'.

This is the transcript for the podcast with Pam Mosedale, Sally Everitt and Rachel Dean.

Report of our accounts and activity from 2024