RCVS launches research into 24-hour cover provision

The Royal College of Veterinary Surgeons (RCVS) has launched a research project into the extent to which veterinary surgeons are able to meet its requirement that steps are taken to provide 24-hour emergency cover.

The College’s 24-hour Emergency Cover Working Party (24-7 WP) has been considering the ongoing practicality of the current requirement in the Guide to Professional Conduct, and whether it should remain, be removed, or be amended in some way. The research aims to build a sound evidence base on which a decision can be made.

“Changes in practice profiles and owner demands, health and safety issues, the desire for an improved work-life balance, veterinary and animal density… all these factors affect the ability of veterinary practitioners to meet our 24-7 requirement. The Working Time Regulations – which prescribe maximum working hours and minimum rest periods – have also affected practices’ ability to run out-of-hours services,” according to RCVS President Jill Nute.

“However, we are frequently reminded by members that the profession is proud to offer a 24-hour emergency service to animals and their owners. There seems to be no single majority view in the profession, so we need to understand exactly how people are meeting the requirement before any changes are made,” she says.

To ensure that the research is independent and representative, the RCVS has contracted a specialist market research agency, Cognition Market Intelligence.

The first step is to build a robust and unbiased questionnaire that takes account of all of the issues. To this end, in-depth interviews will be carried out over summer with a small number of veterinary surgeons from a range of different practice types, and across different gender/age/role categories.

The 24-7 WP will then meet in September to hear the findings and agree the questionnaire, which Cognition Market Intelligence will then use during autumn as part of a quantitative phone interview exercise with 440 veterinary surgeons, again covering a spread of individuals, practice types and geographies. The phone interview approach will ensure that the views of a range of different practitioners is heard, which is not always the case with a paper survey.

Should changes to the Guide to Professional Conduct be recommended by the Working Party on the basis of the findings, a consultation exercise may be undertaken.

The RCVS President has sent a letter to all home-practising members to explain the activities. She has urged veterinary surgeons to assist the research team, saying “your contribution will make a difference”.