What matters to you? Finding joy in work as an antidote to burnout
Date: Friday 13th May 2022
Opening times: 2:00pm - 2:45pm
Venue: ICC Wales, Newport
Details
Stream C: What matters to you? Finding joy in work as an antidote to burnout
Joy in work? You may feel you have more demanding priorities in your practice right now, given how hard you’ve all been working to deliver the best care you can, day in day out, for as long as you can remember. With fewer team members, more animals to care for, COVID-19 and the consequences of Brexit to contend with, it’s no wonder that 75% of vets are concerned about stress and burnout in the profession (BVA). Human healthcare has seen similar challenges.
Various human healthcare teams around the world have been using the ‘Joy in Work’ framework to battle burnout and stay healthy and fulfilled professionally. Over the past year, Angie and her team have been trialling this framework in a veterinary setting. They have learnt which steps help connect veterinary teams in meaning and purpose, with the aim of improving satisfaction and even feeling a buzz from their work. They have seen that this is not only possible, it can be a fundamental step to ensuring continued excellence in patient care and client experiences, even in these challenging times.
Join this session to hear about tried-and-tested experiences of building joy in a veterinary setting, including lessons learned to help you bring more joy to your team.
Speakers:
Angela Rayner BVM&S PgDipPSHCF MRCVS
Angie is Director of Quality Improvement for CVS Group and a small animal GP vet. She started her veterinary career as a registered veterinary technician in the U.S. and then made her way to Scotland, to graduate from the R(D)SVS, University of Edinburgh. She won an RCVS Knowledge QI Award for improvements made in controlled drugs auditing and is Co-clinical Lead for their Antibiotic Stewardship Audit.
In 2018, Angie began an MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh. The programme supports healthcare professionals in using evidence-based tools and techniques to improve the reliability and safety of healthcare systems.
It includes how good teamwork influences patient outcomes, key concepts around learning from adverse events and teaching safety, understanding the specialty of clinical human factors, as well as the concept of implementing, observing and measuring change, monitoring for safety, and it focuses on quality improvement research and methodologies.
Angie is passionate about promoting and developing QI to benefit animal welfare and staff wellbeing, through collaboration with veterinary and human healthcare colleagues. She has an interest in human factors and systems thinking approach and believes that QI can help improve joy in work.
Mark Moreton BVetMed MRCVS
Mark is a Small Animal GP Vet and a Hub Clinical Lead for CVS. He qualified from the RVC in 2002 and spent 16 years in General Practice, before joining CVS in 2018. He is passionate about Small Animal General Practice and surgery in particular and believes that it is possible for teams to recapture the joy that he has found throughout his General Practice career.
He has an interest in QI, particularly in relation to the development of high performing teams, and the role that systems and teams play in bringing us Joy in Work
Location:
The SPVS VMG Congress is delighted to be able to return to Newport for Congress 2022, and for the first time will be at the fantastic new ICC Wales. This state-of-the-art conference venue is located in the grounds of Celtic Manor, Newport.