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Quality Improvement in a day: Enhancing patient care, team culture and communication

Date: Wednesday 18th June 2025

Opening times: 09:30-16:30

Venue: Online

Details

Delivering seven hours of continuing professional development (CPD), this highly interactive event features live sessions by experts Pam Mosedale, Kathrine Blackie, and Lou Northway. This event will be delivered live online, providing you the opportunity to interact with the speakers and each other, ask questions and share learning to ensure you get the most out of the day and leave feeling confident to implement QI into your daily practice. 

This event will provide practical ‘how-to’ steps, allowing you to look at how you can measure and improve outcomes and care, embed new systems to improve patient safety and learn from everything that happens in your practice. Interactive sessions will demonstrate how to examine the root causes of problems and how to learn from successes, as well as when things go wrong.

A free bonus workshop will follow after the event where our expert Clinical Leads will help guide and support you to help make your projects a success.

The event is now fully virtual, so it can be accessed from anywhere. We are excited to take this event online to offer the opportunity to join this valuable learning experience to the wider veterinary community.

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What does the day entail?

  • Looking at how you can use QI tools to improve patient safety and team learning.
  • How you can bring your team along on the QI journey, building an environment of psychological safety, where everyone feels empowered to speak up.
  • How to have a structure in place to learn when errors occur, improving outcomes for our patients, and our team’s wellbeing.
  • There will be opportunities to share experiences with other delegates, pick up lots of useful information and practical tips for your QI journey, and how to bring the whole team on board to apply these principles to your particular practice.

Who will benefit?

This event is open to all members of the veterinary practice team and offers expert guidance on how to implement a Quality Improvement strategy in practice. It is suitable for practice managers, vets, nurses, client care teams and clinical directors.

This event is especially beneficial for anyone taking part in the RCVS Practice Standards Scheme (PSS). The PSS update in 2022 states that all practices, including GP practices, need to show evidence of engaging with clinical audit or Significant Event Audits, both of which will be covered.

For those able to attend, you will be able to take your learning to the next level with an additional, free follow-up virtual workshop to assist with individual projects and steer them in the right direction. 

What you can expect from the day

Our expert speakers

Booking details

General Admission

  • Single tickets: £140

Ticket package offers:

This event is open to everyone in practice, so we invite you to bring the whole team along. Choose your ticket package at checkout to automatically apply the offer.

  • Buy one, get one half price: £210
  • Buy 4 tickets for £400

You will need a free Eventbrite account to access your tickets after purchasing. On joining the event, Zoom will ask for some registration details, including your name and email address.

All ticket prices are inclusive of all fees.

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Refund policy

If you are unable to make the event you can request a refund by emailing ebvm@rcvsknowledge.org.

Cancellations until 4th June 2025 (2 weeks before the event)
Entitled to a 50% refund, minus Eventbrite fees.

Cancellations after 4th June 2025
Refunds are not available.

Transferring your ticket
Tickets can be transferred to another delegate. The ticket holder will be responsible for finding a replacement delegate and must arrange the change with RCVS Knowledge.

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Further details and contact information

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