Looking after yourself and your colleagues: Lessons from the NHS: Supporting a learning culture

Outline:

Nurses play a pivotal role in supporting continuous Quality Improvement in their organisations. This can be, for example, though clinical audits, creating checklists, guidelines and protocols and in highlighting areas for improvement, but also in supporting the team in a learning culture that looks at how systems can be improved instead of allocating unjust blame. In this session, Margaret Mary Devaney will talk about her experiences in the NHS as an RGN to show how we can embed a commitment to openness and understanding rather than discipline and blame in our teams, and can both safeguard our team against emotional distress caused by errors and advocate for the needs of our patients.

Topics to be covered:

• Understanding the importance of creating physiological safety and recognising the risk of second victims
• How to guard a safety learning system based on transparency and candour
• How to ensure value alignment: applying organizational values to every decision made

Speaker:

Margaret Mary Devaney

Margaret Mary was invited to join the RCVS Knowledge Quality Improvement Advisory Board in 2018. She brings with her the unique experience and perspective of an NHS improver. As well as being a registered nurse, she has undertaken leadership roles such as Head of Patient Safety at the Royal Free London NHS Foundation Trust and currently as Assistant Director for Quality & Risk at East and North Hertfordshire NHS Trust. Margaret Mary has experience as a Quality Improvement Advisor with the Academic Health Science Network UCL Partners and through in-depth studying with the Institute for Healthcare Improvement (IHI) Improvement Advisor Programme.

Book now: This link will direct you to the BVNA booking page