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The Veterinary Human Factors Conference 2021

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Date: Friday 26th February 2021

Venue: Virtual conference


Join experts in Human Factors for the first Veterinary Human Factors Conference, run by VetLed.

The pre-conference sessions on Thursday 25th February feature a diverse program of pre-recorded abstract presentations and case studies from researchers, alongside veterinary professionals in practice. On Friday 26th February, join the programme live to hear about the latest in patient safety, how to deal with a mistake, how to prevent avoidable harm, the importance of reporting the positives as well as the negatives, how to support a culture in which your team feel and function at their best and much more.

Factors such as stress and fatigue, barriers to communication and cognitive processing are examples of Human Factors that can prevent the knowledge, skills and good intentions of our veterinary teams from achieving their intended outcomes. Clinical outcomes are impacted by our actions and our decisions. But why do we make these decisions, and are they always the best decision for the patient?

There are plenty of talks to look out for, including the inspirational keynote talk from Martin Bromiley OBE, Founder of The Clinical Human Factors Group, Helen Silver-MacMahon's talk "Exploration of Situational Awareness in the Veterinary Operating Theatre" and Mark Turner's "Psychological Safety: Talking of Caring".

The entire conference will be also available to delegates for a year after the event.

Find out more and book your tickets on the event's website here.

RCVS Knowledge Sessions

A series of unfortunate events - Pam Mosedale (pre-conference session)

Pam Mosedale

What do veterinary teams do when things go wrong? It is very easy to blame an individual, but harder and more time-consuming to discuss as a team and change systems as a result, but that is what needs to happen to ensure a healthy practice culture.

RCVS Knowledge have some great free Significant Event Audit resources on their website, describing just how to carry out an audit. But how can the message get out to practice teams?

In this talk, Pam will introduce the stories of a fictional practice, QI Vets, where a series of errors occur. Based on true stories from UK practices, the tales show how veterinary teams can get together to discuss significant events and make changes to continuously improve. 

These accounts were all presented as Significant Event Audits in Vet Times in order for them to reach the widest possible audience. 

It is hoped practice teams will use these examples to start a discussion around applying QI to real situations in their own practices.

Speaker - Pam Mosedale, QI Clinical Lead

Pam Mosedale BVetMed MRCVS
QI Clinical Lead and Chair of QI Advisory Board, RCVS Knowledge

Pam was a GP vet for all her practice career, and she is currently Chair of RCVS Knowledge Quality Improvement Advisory Board and QI Clinical Lead for RCVS Knowledge. Until very recently she was Lead Assessor of the RCVS Practice Standards Scheme.

She is passionate about QI becoming part of the normal working day for veterinary teams and contributing to a just learning culture in the practice.  

Start with a Beginner's Mind - Angela Rayner

Angela RaynerWhenever you set out to improve something, it’s important to shed your preconceptions. It’s best to start with a beginner’s mind.

Veterinary teams are at the heart of delivering successful outcomes for the animals in their care and they do so by adapting to everchanging and increasingly complex ways of working. Therefore, before we set out on any quality improvement project, we must first understand how people work and the factors that influence their performance. When we have a beginner’s mind, we are open to everything that there is to learn. We gain the most by involving those who do the work, at all levels of a project.

In this talk, the synergies between human factors and quality improvement will be demonstrated; as both need the other for successful system improvement. This will be grounded in real practice examples, including the application to antimicrobial stewardship.

Learning outcomes:

1.      Understand the importance of human factors when improving quality of care

2.     Understanding work as done vs work as imagined and the importance of having a Beginner’s Mind

3.     Learn how to incorporate human factors into your quality improvement project

Speaker - Angela Rayner, QI Advisory Board Member 

Angela Rayner, BVM&S PgDipPSCHF MRCVS
RCVS Knowledge QI Advisory Board Member, CVS Director of Quality Improvement

Angie is a small animal GP vet, having graduated from University of Edinburgh, and Director of Quality Improvement for CVS Group. She is a member of the RCVS Knowledge Quality Improvement Advisory Board and Co-clinical Lead for their Antibiotic Stewardship Audit. Her mission is to help bring joy to practice through quality improvement. 

In 2018, Angela began an MSc in Patient Safety and Clinical Human Factors at the University of Edinburgh. The programme supports healthcare professionals in using evidence-based tools and techniques to improve the reliability and safety of healthcare systems.

It includes how good teamwork influences patient outcomes, key concepts around learning from adverse events and teaching safety, understanding the speciality of clinical human factors, as well as the concept of implementing, observing and measuring change, monitoring for safety, and it focuses on quality improvement research and methodologies.

Are you ready to lead the change? Don't miss out - book your place now.

Ticket prices:
£90 full-price ticket (Vets or VNs, or other veterinary team members)
£18 student ticket (vet students and student VNs)

The price includes full access to every session, with replays available for a whole year.

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