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Ordering details

Secure online shopping

Delivery charges

Despatch times

Separate delivery & billing address

Goods

Returns

Order cancellations

Complaints

Contact us

 

Secure online shopping

Enjoy secure online shopping; making a purchase could not be easier. Just browse through our gift selection and add any items that you wish to buy into the shopping basket.  After you have finished your selection, click on 'The Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payments using VISA and MasterCard credit cards and VISA debit cards.  If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.  When the order is placed at our website, credit and debit card details are encrypted by our Payment Service Provider - SagePay. For full details of the security they have in place please see www.sagepay.com.

 

Delivery charges

A packing and delivery charge applies to all orders, and is dependent on total weight of your order, as well as your location.  

 

Despatch times

We use Royal Mail to deliver purchases and aim to despatch goods as quickly as possible.  Please allow up to 28 days for delivery, although we do aim to deliver earlier – usually within 3 – 5 days.

 

Separate delivery & billing address

You can specify a different delivery address to your billing address.  When you checkout you have the option of specifying a different delivery address.  Please follow the instructions on the screen.

 

Goods

All sizes and weights are approximate.  Supplies of goods are subject to availability.  If occasionally an item is not available, a full refund will be issued. This does not affect your statutory rights as a consumer.

 

Returns

If you are unhappy with the quality or value of any item, or if your purchase is damaged in transit, please return it to us within 14 days of receipt. We will be happy to replace it or refund your money.

 

Order cancellations

If you wish to cancel your order for any reason you must do so within seven working days of receiving the goods. The cancellation period starts the day after the date the goods are received. You may be asked to pay the cost of returning the goods but the original payment (including postage & packing) will be refunded in full within 30 days of cancellation.

 

Complaints

We endeavour to respond to all complaints within five working days.

 

Contact us

Email info@rcvsknowledge.org or telephone 020 7202 0721.  Our answer phone operates 24 hours a day. Please leave your name and number and we will call you back to discuss your requirements.  We will usually return your call during office hours. Please bear this in mind when leaving your contact number.

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Royal College of Veterinary Surgeons Trust (trading as RCVS Knowledge) is a registered Charity No. 230886
Registered as a Company limited by guarantee in England & Wales No. 598443
Registered office: Belgravia House, 62 - 64 Horseferry Road, London SW1P 2AF