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This flow chart shows how Quality Improvement (QI) is all part of a process, and how each QI initiative can interlink with the other to help us measure and improve our quality of care.

Benchmark report for the National Audit for Small Animal Neutering (NASAN) 2023.

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Mark Morton, BVSc DSAS(Orth) MRCVS, who was employed at Chestergates Veterinary Specialists at the time of this QI initiative, introduced a 'Golden Patient' as an incentive for the team to improve theatre efficiency.

Mark won an RCVS Knowledge Highly Commended Award in 2021 for his work.

Filham Park used clinical audit to review their use of the dental x-ray machine, identifying gaps in x-ray provision and providing clients with appropriate estimates. Training was implemented to improve skills and confidence, leading to an increase in service provision on repeat audit, and increased client satisfaction.

The team were awarded Highly Commended in 2022 for their work.

In this webinar transcript, Pam Mosedale, RCVS Knowledge Chair of the Quality Improvement Advisory Board, talks us through how involving the whole team in designing work systems can help reduce the chances of errors occurring. Pam covers the QI tools available to help design systems and evaluate their effectiveness.

In this webinar transcript, Kristina and Patrick Pollock from the Royal Dick School of Veterinary Medicine, introduce the concept of immersive simulation as a method of training in safety-critical industries to learn from experience without going through the real event. Immersive simulation provides opportunities where we can practice our skills without risk to our patients.

Kristina and Patrick talk us through how we can use this tool in practice, discussing the advantages it can have for ensuring the safety of our patients, as well as the wellbeing of our teams.

In this webinar transcript, Helen Silver-MacMahon, RVN and Co-Founder and Director of Being Human Consulting Ltd, discusses the non-technical skills identified as important across all safety-critical industries. Helen explores the tools that support the use of non-technical skills and how they can help prevent errors in clinical practice.

This is a transcript of a podcast recorded for International Women's Day 2024.

This is the transcript of the Knowledge Natter with Abi Redfearn from Rosemullion Veterinary Practice about the award-winning audit aimed at improving infection control and cleaning methods in clinical and non-clinical areas.

Mark Knight DOI